First off, this is a train wreck in the world of Customer Service. The show is yet another BBC show that has made it across the pond. I have watched enough of it to know, that I will never fly Southwestern. During my younger years as a Customer Service jockey, I would have been fired or placed on suspension if I acted the way most of the Supervisors/Managers do on the show.
All in all the show points out just how stupid things are at the airport. What cracks me up the most is the fact that they actually have bars on the concourse, which gives the opportunity for an idiot to get drunk. The logic is like a gift shop that sells guns at the local prison. Sadly, there is always an idiot that will buy one.
So in a nutshell, drunks and rude CSRs make for funny show. If you enjoy bad service, and weird people in their 5 seconds of fame, then I would say watch it.
However, if you like the idea of the show. I would suggest watch the BBC version, which offers more of a story of the people who work there, and what actually happens there.
All in all the show points out just how stupid things are at the airport. What cracks me up the most is the fact that they actually have bars on the concourse, which gives the opportunity for an idiot to get drunk. The logic is like a gift shop that sells guns at the local prison. Sadly, there is always an idiot that will buy one.
So in a nutshell, drunks and rude CSRs make for funny show. If you enjoy bad service, and weird people in their 5 seconds of fame, then I would say watch it.
However, if you like the idea of the show. I would suggest watch the BBC version, which offers more of a story of the people who work there, and what actually happens there.