Anyone that's worked in hospitality, or retail can definitely relate to this, the fear of an inspection or Mystery shop is great, so you can kind of understand Basil's frustrations, sadly it's poor Mr Hutchinson that suffers Basil's wrath. Fawlty truly is at his very worst behaviour, the scenes where he loses his cool with his demanding guest are achingly funny. Cribbins gives a memorable performance as Hutchinson, and who can ever forget the reply to that question 'I understand you're in the spoon trade.'
Arguably one of the most memorable episodes, it's chaos and misunderstanding all the way. It closes with that wonderful line 'What can I do for you three gentlemen?' so wonderfully frustrating, you cannot help but howl at Fawlty's frustrations.