I found this show very entertaining because I have friends who work in customer service and they run into all kinds of people whether it be at an airport, supermarket,theater etc. The 9/11 attacks made it much harder for the people who work for the airlines and customers who want to catch a plane in terms of delays, security, and other problems. You have to have a lot of tolerance to deal with the public, with the show you see the worst side of people such as someone being to drunk to fly, complaints about ripped or lost luggage and abuse of staff. Through it all the employees remain calm cool and collected. After seeing this show I now have the utmost respect for airport employees. The show has its good moments too such as a wedding proposal and a retiring pilot. Airline is a great reality show and I hope after people see this they will behave when they have too catch a plane.
