I fly fairly regularly for leisure but I have to thank SWA for allowing the dirty laundry of the airline business to be revealed. Now when I fly I'm much more able to relax and work with the customer service representatives and I think I'm treated more fairly as a result. I don't agree with every course of action the 'cast' took on problems and challenges, but I do have a much better understanding of the consequences. I've gained insight in what to pack (and more important, what not to), and resolved to avoid alcohol before and during any flight. Great show and I hope they produce more episodes as I would like to find out what some of my favorite 'cast members' are up to. It would also be nice to see what has transpired since Southwest revamped their "no pets" policy.
Review of Airline
