I never liked to fly the cattle carrier that is Southwest Airlines, but after seeing this series, I want to avoid it like the plague.
I cannot fathom how SWA thought this would be something good for its image. Most of the show is made up of unhappy, frustrated, angry passengers who are given an opportunity to show the audience how they are the victims of unstated SWA's policies and just how rudely SWA employees treat them. Most of the employees come across as insincere, judgmental, condescending, uncaring, disrespectful and eager to exert whatever little power they perceive themselves as having. The results are appalling examples of how not to conduct customer service. Sometimes the detached artificiality of an employee's apology for whatever happened to the passenger is so blatant that it is a wonder the employee still had a job after the episode aired.
Scattered between these atrocious scenes are uninteresting "human interest" pieces showing SWA employees bowling or going on cruises, passengers competing in beauty or dance contests, and other assorted items having nothing to do with an airport or airline. Also scattered here and there are examples of SWA employees going above and beyond their jobs to help a passenger, but those are the rare spots on the show and they hardly balance or neutralize the nastiness displayed by these same employees in other episodes. (Actually, some employees NEVER are seen being nice.) Watching this show is like watching a plane crash. It is horrible to look at, but somehow you cannot turn away.
I cannot fathom how SWA thought this would be something good for its image. Most of the show is made up of unhappy, frustrated, angry passengers who are given an opportunity to show the audience how they are the victims of unstated SWA's policies and just how rudely SWA employees treat them. Most of the employees come across as insincere, judgmental, condescending, uncaring, disrespectful and eager to exert whatever little power they perceive themselves as having. The results are appalling examples of how not to conduct customer service. Sometimes the detached artificiality of an employee's apology for whatever happened to the passenger is so blatant that it is a wonder the employee still had a job after the episode aired.
Scattered between these atrocious scenes are uninteresting "human interest" pieces showing SWA employees bowling or going on cruises, passengers competing in beauty or dance contests, and other assorted items having nothing to do with an airport or airline. Also scattered here and there are examples of SWA employees going above and beyond their jobs to help a passenger, but those are the rare spots on the show and they hardly balance or neutralize the nastiness displayed by these same employees in other episodes. (Actually, some employees NEVER are seen being nice.) Watching this show is like watching a plane crash. It is horrible to look at, but somehow you cannot turn away.