- An attorney in Washington D.C. battles against cynicism, bureaucracy and politics to help the victims of 9/11.
- Following the horrific 2001 attacks on the World Trade Center and Pentagon, Congress appoints attorney and renowned mediator Kenneth Feinberg (Michael Keaton) to lead the September 11th Victim Compensation Fund. Assigned with allocating financial resources to the victims of the tragedy, Feinberg and his firm's head of operations, Camille Biros (Amy Ryan), face the impossible task of determining the worth of a life to help the families who had suffered incalculable losses. When Feinberg locks horns with Charles Wolf (Stanley Tucci), a community organizer mourning the death of his wife, his initial cynicism turns to compassion as he begins to learn the true human costs of the tragedy.—Netflix
- The film opens with Kenneth Feinberg detailing the law's recognition of the monetary value of a person's life to his class at Columbia University. Sometime later, the September 11 attacks occur. Feinberg is appointed the Special Master of the September 11th Victim Compensation Fund while his law partner, Camille Biros, is appointed as his administrative deputy. Feinberg develops a rigid formula for each payout based on the victim's income, and is instructed that if he cannot convince at least 80 percent of the 7,000 estimated victims to sign on then they will be eligible to file a lawsuit which they may lose (as well as the pressure from the political administrations to save the airlines from being sued, leading to financial disaster). Feinberg is given until December 22, 2003 to accomplish this.
At an introductory meeting with victims in which he attempts to explain the rules governing the fund, Feinberg is perceived as insensitive to the losses suffered by attendees. The hostile group is calmed when Charles Wolf, the husband of a woman killed in the attacks, demands that they listen to what Feinberg has to say. After the meeting, Feinberg is confronted by Frank Donato, the brother of a deceased New York City Fire Department (FDNY) firefighter, Nick. His brother had re-entered the tower to find him after communication, which may not have reached Nick, warned that the building would fail. Frank demands that Feinberg includes this information in the report to remedy this flaw in the communication system for first responders. Feinberg deflects that demand in lawyerly fashion. Feinberg also is disturbed to learn that Wolf was offended by the callous nature of the fund's formula and has started a protest group.
Biros leads the staff in holding meetings with victims and is moved by the story of a gay man, Graham Morris, whose partner (whose parents vehemently denied that their son was gay) was killed in the attack. Due to the rules governing the fund, he cannot be compensated as he is a resident of the state of Virginia, which does not recognize civil partnerships. Feinberg also meets with several lawyers representing the loved ones of upper-class victims of the attacks, who want more money, which threatens the success of the group as a whole. As the months drag on, the fund manages to attract only a fraction of the necessary applicants, leading Feinberg to hold a private meeting with Wolf in which the latter accuses Feinberg of serving only the interests of the Bush administration.
A lawyer representing Donato's extra-marital partner calls Feinberg to inform him that Donato has two daughters from that relationship who qualify for compensation. This leads Feinberg to try to inform Donato's widow to convince her to sign on after she had earlier refused. As the months drag on, Feinberg is increasingly unsuccessful in convincing victims to file for compensation from the government fund. After Wolf approaches him one evening at the opera and recounts an anecdote from years earlier in which his deceased wife encouraged him to persevere in the face of failure, Feinberg finds his spirit renewed.
Feinberg and Biros begin to use the discretion government gave him to expand the rules to cover as many victims as they can under the fund. Feinberg begins to meet victims. He constructs a shrine in his office from the various mementos given to him by fund applicants. When Wolf sees that Feinberg truly cares for the victims of the attacks, he is able to convince his fellow victims to trust Feinberg. By the deadline, the vast majority of those eligible for compensation sign the forms, ensuring the success of the project. Feinberg is visited by Donato's widow to sign on behalf of her husband's children. Biros tearfully calls Morris to inform him that while she was unable to help him as the gay partner of a victim, because his state did not recognize their relationship, the fund did compensate many other gay couples who lived in states that recognized same-sex unions. The film ends with a title card stating that Feinberg and Biros were able to distribute billions in government money to 97 percent of eligible victims and that they continue to work on similar cases.
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