I really enjoyed the show overall. Yes, Neal comes off a little cold-hearted at times but that does make/break the show. I felt it was very interesting to see the process that must be done after a blood shed. The job seems grueling and the tough work schedule must be very hard to manage. I suspect they get pretty good for all the night calls they are required to do.
Although, maybe it was the fact that I find Mike to be extremely handsome that kept me tuning in. Not quite sure yet :)
Overall, I enjoyed it because it gives you a different perspective about crimes. I have had my fill with all the murder mysteries so it was nice to watch something different for once.