Supervisor Charline Polk is known as the Mama Bear of Chagrin Valley Dispatch. When she takes a call from a concerned grandfather looking for his missing 2-week-old grandchild, Charline and the team combine forces to unravel the mystery.
Matt Reinke has learned the ins and outs of dispatching and is ready for the next step, but before he decides to apply for Supervisor, he must help a girl threatened with a knife and a panicked caller with a baby struggling to breathe.
911 Dispatch Trainee Matt Reinke is almost through training program at CVD, but before he graduates, he must prove his ability to successfully navigate night shift, callers, and his fellow dispatchers.