Emma is excelling at her new job at the JuiceNet café, and is delighted when Wilfred puts her in charge for a whole weekend. However, her skills and patience are put to the test when Cleo persuades her to hire slacker Rikki, who needs the money for concert tickets. But with Emma being a megalomaniac manager, and Rikki a lazy employee, things don't work out, and Rikki quits after Emma gives her a hard time for being rude to demanding customer Miriam. While the girls argue, the scheming Miriam sneaks into the JuiceNet's Cool Room, and turns up the temperature, in an attempt to get Rikki and Emma fired. Emma soon discovers that things in the Cool Room are thawing out, and uses her power to re-freeze them - but accidentally freezes Miriam at the same time.