16 mins into the show, Matt and Colleen arrive to check their flight seats with the boarding agent. While she pretends to type to check their reservation, the computer screen is clearly visible. But it is locked! It can be read that it says 'press alt+ctrl+del to begin'. The agent goes on to say that the flight is overbooked. She clearly cannot tell them that is her computer is locked.
John is a retired airline pilot, he would know travel restriction include no live animals can be taken to a foreign country without clearances.