- Norma Louise Bates: [about Dylan] We don't really talk, we had a falling out.
- Nick Ford: Then for no other reason, you need to see him and fix that. I lost a daughter; I was estranged from her when it happened. I can tell it's the most horrible thing that ever happened to me. Talk to your son. Do it while you can. Do it right away.
- Dylan Massett: Here I am, talk.
- Nick Ford: For future reference, Dylan, in business, as in life in general, pleasantries are an important part of how people communicate. It helps to define common ground.