- Finch goes undercover in an emergency call center to protect a 911 operator, who's being forced to cooperate with the kidnapper of a young boy. Before long they find out they connected to a murder Fusco is investigating.
- The next number the team receives is for 911 call operator and trainer, Sandra Nicholson, who has an exemplary on-the-job record. Finch has gone undercover as a 911 operator in the same call center, where he is able to monitor her calls. Finch believes he has the incident which the Machine saw as she takes the call of a young boy named Aaron, who is eventually kidnapped by the men who broke into his house. This incident being the one (the Machine saw) becomes a certainty when the lead kidnapper calls Sandra on her own cell phone, and seems to know so much about her and being able to see her every move within the call center. Finch passes along whatever information he can to Reese and Shaw, who are following the cell phone call signal, which proves to be more difficult than first anticipated. Finch has to find out why Sandra is targeted by digging into her past, while he tries to help her, knowing that he has to elude whoever is watching her. Fusco can only provide limited assistance as his capture of Simmons has led to both him being in high demand from his colleagues and also tightening the movements of any officers and detectives. Of all the cases on which he is asked to assist, he decides to help recent transfer, Detective Jake Harrison, on the murder of a young woman named Tara Cook. Fusco gets some unexpected help in the matter while he helps Finch with a task.—Huggo
- Finch goes undercover to work as 911 operator since The Machine delivered the number of the efficient call operator Sandra Nicholson, who is training him. He is monitoring her calls, and she receives one from a boy named Aaron, saying that someone is breaking in his house. She instructs him to hide while she sends the police to his apartment. However, he is found by the thugs and kidnapped and immediately after, she receives a phone call in her personal cellphone. The voice instructs her to call off the call for the police cars saying that it was a prank. Then he asks her to delete thirty thousand calls from a recent date. Reese and Shaw confirm that the boy was abducted. Fusco is helping the rookie Det. Jake Harrison on the murder of the executive Tara Cook. Finch locates the origin of the call and Fusco finds a man driving a car and retransmitting the signal. Soon Fusco finds that both cases are related, while Reese and Shaw hunt the kidnappers down.—Claudio Carvalho, Rio de Janeiro, Brazil
- The latest number is Sandra Nicholson, 911 emergency hotline supervisor. Finch is posing undercover as one of the operators, while Reese and Shaw wait nearby to help with calls.
Fusco looks into Sandra for Finch, but finds only a sealed juvenile record. Fusco has become sought after for his advice and makes a point to help a young cop named Jake with a murder.
A child named Aaron calls Sandra to saw men are breaking into his apartment. He hides in the closet but they find him. One of them men calls Sandra on her cell phone and says if she doesn't do what they ask they'll kill Aaron. The caller proves he's serious by giving Sandra her address. The rules are that she is not allowed to contact the police or disconnect the phone.
Shaw and Reese arrive at Aaron's apartment just after he was taken away. Finch is able to access a web cam so Reese and Shaw can see the kidnappers. Reese thinks they are from a Mexican cartel. Finch finds the GPS signal from the caller and Shaw goes after it.
Fusco gives Reese a possible hangout for the cartel. Fusco and Jake go to the office of their victim, a top young executive named Tara. They meet with her co-worker and the heads of the company, CFO Gina and her husband Ron, the CEO.
Sandra is instructed by the caller to shut down the call center's back-up generator. It becomes clear the caller can see her. Finch sees this and begins searching the camera feeds. Sandra goes to the generator area and starts to sign in using "HELP ME." But the caller sees this somehow and references a Joseph from her past. Sandra shuts down the generator and is sent to the server room. She's told to delete every 911 call from two days earlier. She doesn't want to do it.
At this moment Shaw finds the car with the caller's GPS coordinates. She finds nothing more than two tethered cell phones sitting in the back seat. The drive had been paid to drive the "phone relay" around town.
Finch figures out that the caller has placed a small web cam on Sandra's headset. He mutes her cell phone and walks into the server room. Finch tells Sandra about the web cam and tells her to delay while he figures out which specific call the caller wants to delete. She tells the caller she needs to get the admin code from the head of IT to be able to delete all the calls at once. Finch stays behind to look at the calls.
Jake gets a map of places Tara visited recently. Nothing jumps out to Fusco. Finch calls Fusco and tells him he needs help figuring out which specific 911 call the caller is looking at. He's narrowed the calls to 312 possibilities and sends half to Fusco.
Sandra steals the fob from the head of IT.
Fusco finds a call that stands out. He thinks it's related to Jake's case. It's a woman talking about having an affair and saying that somebody hurt her. Fusco calls Finch and suggests he try and access Tara's voicemail.
Tara returns to the room, but accidentally looks at Finch. The caller realizes she has somebody helping her and sets off a bomb in a parking garage. The caller says a similar bomb is on Aaron and gives her 15 minutes to delete the calls.
Finch asks Sandra about her juvenile records. She tells him about Joseph, a boy who died while she was babysitting him as a teen. She was found innocent but has never stopped feeling guilty. Sandra says she is going to delete the calls.
The driver gives Shaw a description of a Latino with a slick suit and piercings. Reese finds this guy at the bar Fusco suggested. He enters the bar and finds himself up against a large group of cartel members.
Fusco and Jake ask Tara's bosses why she had a burner phone. One of the two calls was made to Ron, referencing an affair. They also have carpet fibers linking Tara's body to Ron. Gina admits to trying to eliminate the evidence of what her husband did to Tara, but has no way to call off the hit.
Reese fights his way through a gang of cartel members just as Shaw arrive. The cartel man with the piercings doesn't want to talk, so Shaw pulls out some pliers.
Finch traces the calls to an office tower. Shaw and Reese have just arrived themselves.
Sandra is about to press "yes" to delete all of the calls. But the caller interrupts her and says the people who hired him have spoken to the police so he no longer cares about the mission. But he is still going to eliminate loose ends like Aaron and Sandra. He cuts the power and Finch arrives and suggests they take a different exit.
Reese and Shaw get to the room where Aaron is being held. His bomb has only two minutes left on the timer. Shaw holds off the cartel guys while Reese works on the detonator. With second remaining Reese is able to cut the proper wire.
Sandra and Finch manage to take out the man coming to kill her, but it turns out to be another employee of the caller.
Jake solves his case. He and Fusco seem to be a good team.
Finch and Sandra meet and he shows her that Aaron is alive and well. Finch gets a call from the caller. He says he'll leave Aaron and Sandra alone, but plans to come after Finch. Finch says nothing to Reese and Shaw.
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