Come on folks you all need to lighten up! Most of the "victims" on this show are in dire need of a makeover and look much better for it when it's over. I, a humble bloke, learned a few things from the Matthew "husband of a previous victim" episode. Sure Trinny & Suzanne can be a little cruel but you have to be cruel to be kind. Most of the victims agree completely when they see the secret footage and the circular mirror. At least one victim gave as good a she got and basically ignored the "rules"...
The TLC version of this show (like all US imitations of great British shows) just pales by comparison -- why do they bother? So I say to BBC America, "keep'em coming"...