This show was an ill-fated attempt by ABC to further cash in on spin-offs of Happy Days (1974). At the time, both Laverne & Shirley (1976) and Mork & Mindy (1978) were huge successes, so the idea was to use the Mork motif to create a one-off, other-worldly character (Random) on Happy Days, then spin him off as the center of a new show. Robin Williams even guest-starred as Mork in the pilot, but it still wasn't enough to get the show jump-started.
Thirteen episodes were filmed (including the two-part pilot, which aired as one hour-long episode) but the show was canceled after nine episodes aired.
The pilot was not broadcast; it ran less than 20 minutes and was retooled as "Random's Arrival." In the original pilot, The Boss Angel was male and Aunt Marion wasn't included.
Peter Scolari appeared as a bad angel in one of the final episodes, and the producers planned to retool the show once again, adding Scolari as the nemesis and renaming the show "Heaven Help Us." ABC passed and never even aired the episode.
With two adult characters in the house (Random & Gladys), Dixie Carter's Aunt Marion character had little to do, so she was let go - which infuriated costar Eileen Heckart. The gimmick for Heckart's Boss Angel character was that she sported a different hat each week, and she'd caused such a fuss over Carter's dismissal that the costumer presented her with a witch's hat to wear that week, which greatly amused Heckart.